Wildcraft India — Wildcraft not exchanging discounted product

Wildcraft India — Wildcraft not exchanging discounted product

G Gd11 Sep 15, 2021 Sep 17, 2021 This thread was updated on Sep 17, 2021

Order# O11DDB6 I bought wildcraft jacket from their mobile app. But after receiving i found it to be of incorrect size and checked with customer service for exchange but they said I can’t exchange products which had discounts. This is really unfair. They mentioned that returns are not applicable for exchanged product but i can exchange.Please see attached image. If i get wrong size then i should be able to get right size thats i think basic right of customer irrespective of the product is discounted or not. +1 photos Was this information helpful? No (2) Yes (1)
Wildcraft India customer support has been notified about the posted complaint.
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Wildcraft India Customer Care

from Bengaluru, Karnataka

Sep 17, 2021

Verified Support

Dear Customer,

Greetings from Wildcraft!

We would like to inform you that the discounted products are comes under non-return/exchange category.

Please refer the below link,

https://wildcraft.com/customercare#RETURNS_AND_EXCHANGES

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

Gd11's [Complaint's author] reply, Sep 25, 2021

If i get wrong size then i should be able to get right size thats i think basic right of customer irrespective of the product is discounted or not