[Resolved]  Wildcraft India — worst customer service with wrong used product delivery

Website:

wildcraft.com

First they delivered the wrong and used/torn jacket. Since then i have been trying to get it returned/replaced as per there return policy.
No one is taking care of it over call.. Even after multiple mail trails i am yet to get the refund/replacement.

Hi team,

As i had discussed with you over call multiple times over the delivered product.

1. Its different color.
2. The product is missing its complete detailed tag with feather details (As i saw in wild craft store).
3. The products feather is coming out, and the color also looks little faded.
4. The jacket pouch is missing.

I had been trying to get it picked up and replace with the right product and a new 1.

Its very disappointing that even after multiple calls and escalations its not yet replaced.
Its been really bad experience purchase with wildcraft, how can you send such product to customer. And not response to the feedback provided with multiple followups.

I request you to arrange a pick up of the product as there is no store in delivered address. Please arrange a pick up and replacement order.

Attaching the delivered item picture.

Tarique ahmad
Mon, dec 17, 10:44 am (10 days ago)
To wildcraft

You requested for 2 days.. Its 4 days without any response.

This is what i am trying to highlight.. Give value to your words.. Dont just give false commitment.

Am i supposed to wait for 1 month to get your mistakes resolved?

Wildcraft support via freshdesk.com
Tue, dec 18, 7:18 pm (9 days ago)
To me

Hey tarique,

Greetings from wildcraft!

Please accept our sincere apologies for the delay in sorting the issue.

We have escalated the issue already to the concerned team to update on this but we are yet to receive a confirmation.

Kindly provide us with the additional 24-48 hours of time to check and update the next course of action.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

All the best,
Team wildcraft

Tarique ahmad
Mon, dec 24, 10:21 am (3 days ago)
To wildcraft

Sir, are you expecting me to wait for whole winter.?
Its 6 days nore on top of 5 days on top of 10 days. Atleast as a wildcraft customer courtesy send me the a genuine piece first and then clear off your mess.

Why are you keeping me in your trouble?

Please let me know the higher level to escalate the issue.

Thanks