Wings Radio Cab — Hopeless service in pune by not sending cab driver at the last moment and not responding to customer complaints

Address:

Pune, Maharashtra

This refers to my booking reference with wings radio cab pune: rpn6521756.
Despite this booking confirmation, wings did not send any cab to my place.

On 20th early morning, since i did not get any details of the cab & driver, i had called wings number and one mr. Pawan spoke to me. He took my mobile number and later said that since software is updated he could not get my booking details and that i am required to give fresh request post which driver will pick up after half an hour. How at the last moment, when it was pick-up from airport, do i afford to accept this half an hour delay?

Why has this happened? Irrespective of any software updates, why this company could not adhere to their commitment? Or do they not bother to any commitment to customer? This is a foolish reason given by pawan to me. When the company had confirmed the booking over email, it was their responsibility to adhere to that. There was no simple courtesy even extended by pawan to apologize.

In the recent past, many such experiences have occurred with my relatives as well. This way, with mouth publicity, one day they will have to close down their operation.

Also, if we cancel the booking at the last moment, the company charges a penalty to us. Likewise, i want the same penalty to be paid by wings to me as it has caused great inconvenience to me.