[Resolved]  Wings Radio Cab — wrong fare, too much delay, instructions not followed, helpline numbers not working, no response to emails

Address:

Pune, Maharashtra

I used Wings Radio cab for the first time in my life and got a very bad service.Following are the details: Booking number: RPN4841313 Booked on: 29/07/2014 at 10 pm Details: I booked the cab for a pickup from Pune Airport. I was told that pickup will be at 10:40 pm IST. Driver Dnyaneshwar L (Car: MH-14 CX 3020) called me at 10:30 pm and told that he will come in 10-15 minutes. But he came at 11:15 pm. On the phone he gave me an excuse that there is some problem with tyres, but after coming, he just said that he was driving slowly because of rains. He was asked to take a particular route (from Pune Railway station) but he skipped that route. After we enquired about it, he told that it will add some distance if we have to go back to railway station. After dropping us, he charged me with late night rate. For 15.5 kms I was charged Rs. 400. After I called up your call-center, your customer care executive confirmed that he was wrong to charge late night fare. After this he came back and returned only Rs. 60. According to my calculation, Wings Radio Cab should return another Rs.35 as total charges should be Rs. 305 for 15.5 kms. Wings Radio Cab provided me following numbers in confirmation SMS as helpdesk numbers:+[protected](91)-[protected] The first number is out of order whereas second number is always busy. I sent many SMS to second number but no response. It is very unprofessional to provide phone numbers that are not working and not to respond to calls/SMS. I also feel that driver deliberately came late so that he can charge for late night hours. (I feel this because he kept on changing reasons for delay and then asked for more fare). Result of this delay was my waiting time at Pune Airport was more than my travel time from Bangalore to Pune. i sent all these details to [protected]@wingstravels.in but no response