Wishing One — philips 30000mah power bank

My hushband, mohanram purchased power bank from wishing one but they supplied duplicate one instead of order. Also it is duplicate make + samsung and it is not working so i want to return to wishing one but his website reply was not received. The details of purchase order given below:
Wishing one - order wo[protected]
Inbox x

Wishing one
Dec 11 (4 days ago)


To me

Thank you for your interest in wishing one products. Your order has been received and will be processed once payment has been confirmed.
Order details
Order id: wo[protected]
Date added: 11/12/2017
Payment method: cash on delivery
Shipping method: flat shipping rate e-mail: [protected]@gmail.com
Telephone: [protected]
Ip address: 117.202.238.157
Order status: pending
Payment address shipping address
Mohan ram mohanram
375 mel pattyi ponnappan street, perambur
375 mel pattyi ponnappan street, perambur
Chennai 600039
Tamil nadu
India mohan ram mohanram
375 mel pattyi ponnappan street, perambur
375 mel pattyi ponnappan street, perambur
Chennai 600039
Tamil nadu
India
Product model quantity price total
Buy branded 30000 mah power and get samsung bluetooth free philips 30000 mah power 1 rs 999.00 rs 999.00
Sub-total: rs 999.00
Flat shipping rate: rs 100.00
Total: rs 1, 099.00