Wonderchef Home Appliances — breadmaker stopped working wc/sf/271218/190

Complain no wc/sf/271218/190

Hi,

I had purchased a breadmaker in the month of november and the machin stopped working mid of november itself. The main part of the machine which kneeds the dough has some issue as the motor is not working.

I have been non stop calling the support line to get it first at first. The technical person came after a month to check the issue, said we can get the small part replaced as now i don’t have it and will come after 2 days which never happened.

Kept calling the support team and no one seemed to be interested in helping but read out a script “i apologise for the inconvenience caused and this will get rectified asap” but sadly they never really understood the problem and gave no solution.

Spoke to the manager altamash and he said he will have it fixed but as expected no solution. He said he will get his manager looked into the situation avesh but i never really heard from them.

I called and told them again, i am changing my current address please notebthe new address and now i would want a new machine and replace this breadmaker as i have been non stop following up to get a small part fixed which did not happen.
He denied to make a note of the new address and said before you move in to the new apartment i’ll have it fixed but as usual no reply.

Considering the product is not so cheap, we expect to get the service for what we paid for.

This is horrendous experience and will never ever advise people to buy any products from wonderchef.

I’m still following up to get a replacement done for the breadmaker.