Wonderchef Home Appliances — Order not received after 20 days

I have purchase olivia pan set on 16th sep.It is still lying in bhiwandi and not picked up by Wonderchef and delivered to logistics.So fed up with writing complains in Whatsup no and going through site, i cancelled order today.But i have not recieved any acknowledgement of my cancellation.I still want that product.If Wonderchef is not in a position to deliver than please refund my amount.It was paid through debit card.And if after getting this complain or recieving my cancellation application, i[censored] are in a position to deliver, please deliver as soon as possible and inform me what step u are going to take.
My order no WDCN216646