Wonderchef Home Appliances — Product ordered but not yet received

Address:	Mumbai City, Maharashtra, 400076
Website:	www.wonderchef.in

I ordered 2 wonderchef royal velvet blue set of 4pcs - induction base with free non-stick protector on 14 october as diwali gifts for rs 3998 and have still not received my order. I made payment from my debiy card, i tried calling customer care service but they are not picking up the phone or responding to my mails. They only replied to my mail once asking me to be patient and they will solve my problem and thia happened 5-6 days ago. Since then i have send then numerous emails asking them regarding my order delivery but have not received any mail since then.
I just know that the above mentioned amount has been deducted from my account and now if i want to cancel the order i am not able to do it. The customer care numbers mention on their official site are wrong. I wonderchef is willing to sell it products then they should entertain their customers and instead of spending their bucks on getting their products advertised by sanjeev kapoor and employing more staff to atleast attend customer's calls
Vridhi sagar