Wonderchef Home Appliances — revo stand mixer

Ticket#: mp[protected] (Revo stand mixer)
I bought this product 3 months back and it broke within a month, i've made 100+ calls and then 1 got a replacement which was broken out of the box. I mean it's motor wasn't working out of the box. Technician took that back 10 days back and now i don't want to try another replacement because the quality of their product is very poor and so their customer service. I've made 200+ calls to their indore center, their central customer support line and they all know me by name now. I need my money refunded so i can buy a mixer from a different company. I've been waiting for over 2 months and i am out of a mixer in my kitchen... Wonderchef service department in indore sent multiple emails to their mumbai head office requesting approval for a refund over 10 days back and they haven't heard anything back... Nor have i heard back anything on what's being done in spite of repeatedly asking for escalation or call back for action. Wonderchef support is officially the worst i have every dealt with