Wonderchef Home Appliances — unethical behaviour

Dwall

from Ahmedabad, Gujarat

Address:	380013
Website:	www.wonderchef.com

I have order wonderchef turbo dual speed food processor on 10th april 2018, about the service they didn't update me about anything. After 3-4 call i have canceled my order because they are not giving me proper service. Even though i have cancel my order i didn't get any update regarding my order cancellation.
After few days later i again called on 23rd april 2018 for the same thing but at that time i have come to know that my order hasn't been cancel and they are giving some # excuses about some warehouse thing. It has been 13 days and there is not any process for my product, that product is neither cancel nor processed. Thing is they are playing me around all the time whenever i called.
One of the senior person told me that your order has been cancelled and i make sure that i will receive my refund within two days which i demanded and he said ok. After two days wheni called again means today 25th april 2018 i come to know that my order is still in process, neither process further not cancel as mentioned earlier. It has been 15 days they are using my money 999.00 and i didnt get anything in reverse of that.

Now i am complaining as i am not getting any service from their end. Request you to process further and update me for the same. Now have wait how consumer forum help me in this

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Comments

Nisha Somanathan

from Mumbai, Maharashtra

Worst CUSTOMER CARE complaint department ever... Even 1 rating is high for this kind of service.. Ordered turbo chopper on 10th April and still haven't received the product. One might get a migraine talking to their Complaint Department. Rude of them to cut the call midway without resolving the query. My product is out for delivery and by evening it is being returned stating incomplete address. Unable to contact the courier service and Wonderchef CUSTOMER CARE dept is hopeless. I would never suggest anyone buying any online product from this ### all site.