Wonderchef Home Appliances — Warranty claims and customer service

I bought a c blender a year ago.it stopped working and chopper lid doesn't working.so I raised a complaint a month ago.they said the representative wil call you to know ur location and availability to repair the product.nobody called me.so I called again, they said the same.after that I called 10 times, they didn't gave me a proper reply.it gives me frustration and stuff.i don't know if they are really there for fullfill the customer queries.