Wonderchef Home Appliances — wonderchef not shipping faulty products and very bad support

iammerin

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 400076
Website:	www.wonderchef.com

I ordered for wonderchef tawa, wok and frying pan with glass lid and the order no was wdcn[protected].

But they shipped some faulty products. The dosa tawa is not round. Glass lid is broken
Glass does not fit the kadhai since kadhai is also not perfectly round.
Handle is very bad and loose.

I raised a complaint with them on nov 16. And the complaint no is :wc/bt/161118/215

Attached are the pics of faulty tawa, lid, handle and kadhai.

Then they asked me to send the faulty product back through bluedart courier and they mentioned they be shipping the replacement product which will reach within 10 days. But it never came and the wonderchef support is pathetic and they are not even aware about the process.

+2 photos

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Comments

Nanda Ranawat

from Mumbai, Maharashtra

The plastic stand is so delicate that the very next day I purchase and got broke can it be replaced please do let me know as my money are wasted if not replaced bit there is no response from the customer care

Sharmila Shahade

from Mumbai, Maharashtra

I ordered for Wonderchef Royal Velvet 5 piece Set containing a Wok with glass lid, Fry pan, Dosa Tawa and mini Tawa from Amazon.in..

The Order no. is[protected] Order date[protected]
Invoice no. SIDA-67752
Invoice details :MP-SIDA[protected] Invoice date[protected]

But to my utter dismay the Wok u have shipped me is faulty and distorted . It is not perfectly round and hence the glass lid does not fit the wok

Kindly register my complaint and arrange for a replacement as early as possible.