Woodland — Defective leather Belt

Address:	560075
Website:	www.woodlandworldwide.com

I have purchased leather belt around 4-6 months back. The top layer is now chipping off like a local non leather product. Raised a ticket showed it to Jayanagar 4th block Bangalore showroom. I didn't had bill as I didn't anticipate defective product, where as from the belt it's evident that it's brand new which is also confirmed from store. I submit it to quality check team, received a call after 2-3 weeks and then the caller from quality check team denied to find a defect and couldn't find the defect. He kept on telling same statement that' there is no defect. This was visible from naked eye the top layer being chipped off and wrinkles all over which was not only visisble to me but also from woodland store guys.
To check I then asked the person the color and number of holes in the belt, he stammered and answered wrongly. Ultimately the belt was not at all with him and simply was giving a generalised statement. I requested him to transfer the call to his superior, which he evidently didn't do and disconnected the call. Same belt was later sent to store and I had to collect it without any fixes.
Couple of things not right here :
1 - No monitoring or validation on any persons decision.
2- No proper hirerarchy or call recording in place, so the caller is the boss of the company and he decides on all even in the company reputation towards a customer.
3- Support system miscerabal failed in your model, no customers trust after purchase.
4- Normally every company has a system to track the purchases on the mobile number. Very basic, this is also missing and you expect the customer to persist bills.

I am happy that i had a bad experience with a small product. This helped me to decide to NO more go with woodland for any products until the model is set right and they start hearing and working towards fixing issues of all the people who raised issues.
My Details:
ChandBasha.