Woodland — Extreme Delay in Return Process

I had cancelled an order within a few hours of placing it online (official store website for Woodland), after which the site said "Order cancelled" under the Order Status.

However, having failed to recieve a refund even after half a day, checking the site showed that the order status has changed to "Package ready for pick-up".

I had cancelled the order thinking that I had ordered the wrong size. Seeing the cancellation request having been ignored, I decided to accept the package, then opened it to find that it was indeed too small for me (didn't even try on the shoes, it was my first time ordering online and I messed up figuring out the size).

I emailed Woodland customer services asking for a return or exchange. The next day I got a reply instructing me to try exchanging it at a nearby showroom or to email them again for a return. I emailed them for a return, and sent them photos of the undamaged, unused product after receiving an email asking for the same.

In response to the email with the photos, they said they will "share the photos with the concerned team and revert soon", but as I write this it has been 9 days since that email and they have yet to do anything.

I want to look at better refund options but as a student, i need that refund before I can actually thinking about looking at any other options.