Woodland — Ordered item is not yet delivered but delivery status showing delivered

Address:

Delhi

Sir,
Two belts were ordered (ORDER NO: OR[protected] on line purchase https://www.woodlandworldwide.com/) simultaneously, but one was delivered on 30th August 2020 and this was informed through email but the reply was totally nonsense.

But BT 628008 - BROWN BELT IS NOT YET DELIVERED but order status is delivered on 1st September 2020.

Details of the communication is enclosed for your perusal

email sent
1.

binu C Yeldose
Aug 31, 2020, 11:07 AM (3 days ago)
to estore.info

Sir,
belts's
BT 631004 (BLACK)
AGBT0446072A005
the above cited belt is received.

but following is not received with the consignment.
belts's
BT 628008 (BROWN)
AGBT0445792A005

Please inform me, both belts are ordered simultaneously but only one received?

2. email

binu C Yeldose
Sep 2, 2020, 7:21 PM (18 hours ago)
to care, estore, estore.info

What does your customer care?

sent a couple of mails and the reply was bluffing mode.

Two belts were ordered simultaneously, but one was delivered on 30th August 2020 and this was informed through email but the reply was totally nonsense.

But BT 628008 - BROWN BELT IS NOT YET DELIVERED.

https://www.delhivery.com/(COURIER NAME: DELHIVERY TRACKING NUMBER:[protected] THROUGH THIS COURIER SERVICE IT WAS SENT BUT NOT YET RECEIVED but order status is delivered on 1st September 2020.

Please reply as quickly as possible.

3.email sent to Delhivery

binu C Yeldose
Wed, Sep 2, 7:25 PM (18 hours ago)
to customer.support

The following order status indicates that consignment is delivered on 1st september 2020 but is not yet delivered.

image.png

4.email sent to Delhivery

Delhivery Support
12:31 PM (1 hour ago)
to me

Dear Binu,

Thank you for contacting Delhivery.

Please accept our apologies for the inconvenience caused to you, As you said, you have not received the shipment, however, let us look into this complaint. Meanwhile, we request you to check with your family/friends/neighbors, if someone may have received the shipment AWB number[protected] on your behalf. We have arranged a “Proof Of Delivery” that has the signature of the recipient.

Please allow us 24-48 hours and “POD” will be in your inbox.

Feel free to contact us for any other queries. We would be happy to help you.

Best Regards,
Manisha
Customer Experience
Delhivery

5. email sent to Delhivery

binu C Yeldose
12:37 PM (1 hour ago)
to Delhivery

At home always me, my son, daughter, wife are at home itself due to Onam holidays(28th Friday August to 6th Sunday September ) at Kerala state.

It is ridiculous argument.

It is not delivered yet.

Please make necessary arrangements to refund my money in this regards at the earliest.