Woodland — poor quality of product. manufacturing defect of

Address:

400086

Hi,
I bought sandal from woodland showroom at r city mall ghatkopar mumbai on 1st jan 2018.

On 14th april sandal belt fabric got damage due to poor quality. I went to woodland showroom on 16th april and explain the details. I was having as a proof of buying was bank sms which was mentioned "thank you for using your sbi card for a purchase worth rs1975.0 on pos [protected] at aero club woodland txn# 876820."

I approached showroom manager and submitted my sandals to him for repair # lrp07 on 16th april 2018. He told it will take 4 to 5 days for repair.

After a week i called him to check weather it is done but he told it will take another 4 to 5 days, since workshop was closed.

Yesterday 27th april he called and told sandal can't be repair you send your purchase details invoice and bank statement to customer service then as per their instructions we will replace the sandal.

Today i visited showroom and met the manager and asked him i have transaction number, my mobile number which was taken at the time of billing so you can check the details or reprint the invoice and submit to customer service. But he clearly refused. Then i asked him after i submit my bank statement that i bought the product what will happened?

He said you can buy any product from us then we will reduced the amount which you had paid. Then i said earlier you said you will give replacement and now you are changing your statement.

Woodland such a reputed company has poor quality product. I have given my sandal to repair or give me same sandal another piece. Why i have to pay balance amount? It's not my mistake, it's clearly quality issue. I should get another piece if woodland can't repair it.

I have given the details of my transaction above. Now expecting positive response from woodland management.

Thanks,
Naeem hiroli