| Address: Woodland (Aero Club) Pvt. Ltd., Bannerghatta Road Store (Shop Code: S411), Bangalore – 560083 |
| Website: www.woodlandworldwide.com |
Dear @Customer Care,
Further to my previous email correspondence and follow-ups, today I received a call from the Store Manager of Woodland (Aero Club) Pvt. Ltd., Bannerghatta Road Store (Shop Code: S411), Bangalore – 560083.
The Store Manager informed me that my shoes are ready for collection after repair. However, I understand that only the size expansion has been carried out. The other issues reported by me have not been resolved. Specifically.
The damaged cut stitching has not been repaired properly.
The damage to the right shoe leather has not been rectified.
The overall quality of the repair work remains unsatisfactory.
I am disappointed with the manner in which this complaint has been handled. Despite bringing these concerns to your attention and waiting for a resolution, the repair work has not met reasonable customer expectations.
Nevertheless, I will collect the shoes from the showroom. I also intend to share my experience and feedback regarding this matter through your customer feedback channels and website.
Thank you for your time. I wish the best in improving its customer service and support standards in the future.
D G Patil.
[protected]
On Wed, May 27, 2026 at 12:22 PM Customer Care wrote:
Dear Customer
We apologize for the inconvenience caused.
We shall check with the concerned team & revert soon.
We appreciate your patience & co-operation.
For further clarifications, kindly revert on [protected]@woodlandworldwide.com
Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
RP
On Fri, 22 May 2026 at 16:51, Customer Care wrote:
Dear Customer,
We apologize for the inconvenience caused.
We shall check with the concerned team & revert soon.
We appreciate your patience & co-operation.
For further clarifications, kindly revert on [protected]@woodlandworldwide.com
Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
RK
On Thu, May 21, 2026 at 12:07 PM DG Patil wrote:
Kindly Note
Woodland shoes article no GC3375119.
On Thu, May 21, 2026 at 10:50 AM DG Patil wrote:
Dear Sir/Madam,
With reference to the above subject, I purchased a Woodland shoe (Article No. GC-3375, Size No. 43, Camel Colour) at a discounted price of around 50% to 60% a few months back from Woodland (Aero Club) Pvt. Ltd., Bannerghatta Road Store (Shop Code: S411), Bangalore – 560083.
After the purchase, I could not use the shoes for around 40 to 45 days as I had travelled out of Bangalore for office work. Later, when I used the same new shoes for the first time during my friend’s marriage function, I faced severe discomfort due to tight fitting, and I was even unable to drive my car properly. On the same day, I also noticed damage to the right shoe leather and stitching damage, which unfortunately I had not observed during the time of purchase.
Subsequently, I personally visited the Woodland Bannerghatta Road showroom and explained the issue to the store sales personnel where Mr Kishan Singh was advised to hand over the shoes for repair. Accordingly, I submitted the shoes to the Store Manager, who acknowledged the issue and provided me with a receipt for product submission.
After around 20 days, I received a call from the showroom to collect the shoes. However, upon inspection, I observed that the repair work was not satisfactory. Instead of proper stitching and correction, gum was applied and pasted on the damaged area. Further, the shoe size issue was not addressed, and the right shoe leather damage was also not rectified properly.
At present, I have not collected the shoes and have kept them with the Store Manager for either proper repair or replacement with another suitable piece. The Store Manager advised me to raise the matter with Woodland Customer Care through email for further support and necessary action.
Please note that I misplaced the original manual invoice/bill after purchase, and the payment was made in cash.
I sincerely apologise for not being able to provide the purchase bill.
I kindly request you to look into this matter and provide a suitable resolution at the earliest, either through proper replacement or quality repair support.
Please find the attached details for your reference and further actions
I look forward to your positive response.
DG Patil - [protected]
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