Woodland — sold defective piece

Address:

New Delhi, Delhi, 110076

This is what your people call a brand new pair of shoe. The one who is reading it, I’m not angry at you. But I’m angry with the service you provided to a friend who is really dear to me. According to me Woodland is an iconic brand and better than other. And guess what your sales people not only spoiled your image, it spoiled mine too. I’m like your family member who encourage other to buy woodland products. But this time I’m seriously embarrassed cz of your Noida GIP store. They misbehaved with her and not only that they didn’t even let her in cz she was holding the bag asking for a shoe lace change or a shoe change but your sales person said it’s Christmas we will not change it. When she asked for a valid reason for that they not only shouted at her in front of everyone and embarrassed her too. Shoe did cost her near about 2.6k and she spent almost ₹600 to visit the same store. Store is in GIP mall and not only that I called the store for help and asked to call her and settle the matter, he asked for her number and I informed him that lady is still in mall but he didn’t call and she did wait for almost 1 hors after I called showroom. When I called again he didn’t even pick the call. She already spent almost 1200 to visit the same place and blessed with the service provided. Now she is not willing to visit any of your store. I want strict action agains your sales person behaviour. She is still not reached home because your people gave me false promise to call her back and they didn’t and let me tell you the place where she have to come is Riots affected ( Kalindi Kunj, Jamia) google it. See my call logs, you can see how many time did I tried to call u all. I want serious action and resolution.

I MAILED IT YESTERDAY AND I HAVEN'T RECEIVED A RESPONSE YET, SHOES ARE NEVER USED AND WE FOUND THE DEFECT WHEN WE WERE ON THE WAY TO HOME AND WHEN SHE WALKED UP TO THE STORE AGAIN THEY REFUSED TO CHANGE THE PRODUCT NOT ONLY THAT THEY MISBEHAVED SHOUTED AND EMBARRASSED THE GIRL AND FALSE PROMISED ME TO CALL HER AND SETTLE THE ISSUE, SHE DID WAIT FOR 2 HOURS BUT THEY DIDN'T CALL HER AND NOT ONLY THAT IT WAS EVENING TIME AND RIOTS AFFECTED AREA. THIS HOW THESE PEOPLE TREAT CUSTOMERS AND SPECIFICALLY GIRLS.