I am writing to formally lodge a complaint regarding a recent purchase I made from your platform. I bought a pair of Woodland Boots for Men on October 20, 2024, through Flipkart, which cost ₹2288.00. After only three days of normal use, I observed significant and excessive damage to the boots, which I believe is indicative of either a manufacturing defect or poor craftsmanship.
Despite handling the boots with care, the condition after such a short period o[censored]se is highly concerning. When I contacted your customer service team to report the issue, I was met with a dismissive response, labeling the damage as "normal wear and tear." This response fails to address the gravity of the situation and does not consider the possibility of a defect in the product.
It is unreasonable to expect a premium product such as Woodland boots to degrade to this extent after such a brief period o[censored]sage. I believe this issue warrants further inspection and a resolution in the form of a replacement or full refund. The failure to properly investigate this matter has left me dissatisfied with the service provided by your company.
For your reference, here are the details of my purchase:
Product: Woodland Boots for Men (Casual Shoes)
Total Amount: ₹2288.00
Invoice Date: October 20, 2024
I request that the boots be thoroughly inspected, as this damage seems to be caused by a manufacturing defect and not regular wear and tear. If my complaint continues to be ignored without appropriate action, I will have no choice but to escalate the matter to consumer protection authorities and publicly share my experience through social media and review platforms to alert other consumers.
I look forward to your prompt and satisfactory resolution. Was this information helpful? | 
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