Woodland — Wrong product delivered and not replacing

Address: D335, Unit No.FF/S/04, 1st floor C-01B/GH-01, Sector-4G Noida-W Greater Noida UttarPradesh PIN:201301

I ordered a leather belt at ₹ 1800 but received a pair of socks worth ₹300. I contacted the customer service. They asked for a video of the unloading. I said I didn't capture video, but I did take a photo and forwarded it to them. They stated they'd take it back; when the delivery agent arrived, I handed him the socks, which he scrutinized but refused to accept since his phone displayed a picture of a belt. He said he has orders to pick up the belt, which I have not received. Even though I mailed them often, their customer service response is poor.