[Resolved]  Woodpecker Furniture — Poor customer service on complaint

Jul 18, 2016

Woodpecker Furniture Customer Care's response Dear Mr. Narayana Agarwal, Greetings from Woodpecker Furniture!!! We are committed to resolve your complaint and would like to clarify your queries as follows. • We have supplied the Clinton sofa set against the Flipkart order OD[protected] on 22.02.16. • The product was received by you without any complaints and the same was acknowledged from your end in the proof of delivery. • Further we have received your complaint on 25.03.16 after one month from the date of delivery and this is due to improper usage. • We tried allocating the technician to resolve the complaint as we don’t operate service directly in Kolkata We have allocated the Service Calls Via Flipkart’ s Sister concern Jeeves. • However it has got delayed due to non-availability of senior technician from Jeeves in Kolkata. • In reference to our earlier Tele conversation we have even informed that we can reimburse the service charges even though it is a direct non serviceable area of Woodpecker Furniture. We haven’t received any revert later from your end on the reimbursement of Service Charges. We request you to confirm the service charges in order to proceed further. Hope that we have clarified your queries, please do feel free to contact us in case of further query. Thanks and Regards, Vandhana Nandagopal.