Xiaomi — about delayed and delivery of the product

Address:	121004
Website:	mi.com

Hello sir,
I ordered a redmi note 8 nebulae blue 4gb ram, 64 gb on 10 december 2019, through mi.com, also they promise to get it delivered within 1-3 days but today it's 14 december 2019 and they are not still delivering it also the delivery man is not picking up the phone and their customer care told me that my phone was uncontactable although my phone was active all the time, my product consignment was given t ecom express
My awm number is [protected]
And my order id is:[protected]