Xiaomi — Defective mobile piece

Address:

Surat, Gujarat

Dear Sir, Subject: Complaint against defective Xiaomi –MI-3 – Mobile handset Against my order Dt. 7/10/2014. M/S Flipkart vide their invoice date 8/10/2014 (my order ID – 0D[protected] supplied me above mobile handset around 8th to 14th Oct. 2014. Your above handset did not work properly from the beginning. On 17/2/2015 the said handset was given for repair to your service centre at SURAT (GUJARAT, INDIA) vide their W.O. No. SUR/XM/14/00421 Dt. 17/2/2015. On 17/4/2015 we only called the service centre about the phone then the service centre at SURAT informed about the following defects was attended to “Not Powering on need to replace motherboard”. And thus after 2 months our handset was returned to us. But after a 2-3 days time we found that the same old problem persisted and the said handset was given back to your service centre on 29/04/2015 vide their work order No. SUR/XM/15/00365. Till date we are awaiting their response about the action taken in the matter. You will appreciate that mobile is a necessary in our day to day business and suffering very much this type of mobile handset which has hardly worked. We feel and are sure that said piece of handset is having some inherit defects as such all-upon you to replace it with new one good piece to avoid our further suffering without any further loss of time to enable us to avoid any un-pleasant action like going to consumer grievance-cell or news paper. We look forward to your prompt action in the matter.