Xiaomi India — After sale support, insurance, harassing with unnecessary calls.

Address:

New Delhi, Delhi, 110018

I have purchased mi protect along with the phone (Note 3) from mi website which was automatically then registered with oneassist. My handset was repaired by mi service centre, and they had replaced its motherboard, since the repair was done by authorised service centre of mi, i believe they have updated the new imei number of my device in their records.

Now when i applied for the claim of my mobile, one assist said, that the imei number of my mobile is not registered, and they have rejected my claim.

If the imei had to be updated, then i should have been informed to do the same, by mi service centre that the imei number needs to be updated with oneassist at the time of replacement. this information has also not been mentioned in the replacement letter given by mi service centre. Hence, the complete responsibility of lack of giving information to the customer, lies with mi. Since mi-protect was purchased from mi and the product was repaired by mi service center, mi has all the details of new and old imei number which should have been updated in their system and the corresponding teams including oneassist.

I have been chasing mi for the solution but instead of providing solution they are harrasing me with unnecessary calls.

Claim filed on with one assist - 28th feb 17, ticket number 1807946
Handset picked by one assist - 9th march 17
Handset condition - only screen broken
Claim rejected - 17th march
Handset returned - 21th march
Informed to xiaomi about the case - 22 march
No action has been taken be xiaomi till date (16-may-17)

And also, the device sent back by one assist is in very poor condition. Earlier, before sending only screen was broken and when received along with broken screen :-
1- sim tray of device was missing
2- back panel was not fixed properly.
3- huge dent on one side of the phone near the sim slot