Xiaomi India — After sales support issue

Address:	Kolkata, West Bengal, 700056
Website:	www.mi.com/in

Hi,
I had purchased a mi note3 32 gb variant from snapdeal. The product got delivered on 27th of august 2016. Within 8 days the product got dead (05/09/2016).

Then while i contacted the online shopping site ‘snapdeal’, initially they told me that as this product is under sd+ category so they will accept the complain and do make replacement for that. But from the next day they refused to replace it as the complain was not raised within 7 days.

Then i had visited the service centre on the 9th and 10th day. First day (6/09/2016) the service center executive told me that it was their holiday and the system is not connected to the network.
On the next day (7/09/2016) they told me that the mother board is needed to be replaced for that device. So either they can replace the device or i need to submit it to repair. So i told them to replace the device.
But they told me that the manager of that store was on leave on that day, so replacement cannot be processed. That was not my fault.
Then i had visited again on 09/09/2016 to that service center. As it was 12th day, replacement period was over according to them and i had to submit my phone for repair. At that time they told me that it will take 10-15 days to repair that device.
The service order number is: wxin[protected].

Then after completing 15 days, i am contacting the service center as well as mi customer care again and again. I had also sent repetitive mail to the xiaomi service center.
Still now they are telling me that the spare part of this product is not available. And each time the customer care executives told me that they will call back me within 24-48 hours. But i had never got any calls from them. Even they are unable to provide me the approx date when i should get that product.

I had told them that either they should repair the phone as soon as possible or to give me a replacement for that as its a new phone.

I had already invested my money (12k) for that phone but unable to use it just after 7 days of purchase. It is already almost 1 month my phone is in service center and it is still not get serviced. The didn't even provided me any supplement phone to use for that service period.
I feel cheated for this kind of behavior of the phone company.

Please find below few more details that could help you to serve better:
Product invoice number: s27e64/16-17/68571
Purchased date: 22/08/2016
Product delivered: 27/08/2016
Service center number:[protected]
Customer care number:[protected]
Mail id: service.[protected]@xiaomi.com / [protected]@mailsy. Custhelp.com
The service order number is: wxin[protected].

Please take the necessary steps regarding that so that i can get my phone back.