Xiaomi India — Aggrieved, offended & Unhappy Customers

Address:

400097

I purchased Xiaomi Redmi Note 3 (Gold, 32GB) online through Amazon India on 18th May, 2016, whose screen started malfunctioning within a period of 1 and a half month. It stopped working at all. I took the same to Authorised Service Centre located in Malad (TVS Electronics Ltd, Kothari Milestone, Shop No. 114, 1st Floor 46, S.V. Road, Malad (West), Mumbai- 400064) and checked with the Service Centre Executive told me to get its delivery with maximum period of 10-15 days.
I would like to bring to your kind notice what all I have faced because of Xiomi:
• Firstly, the malfunctioning of screen initiated me to go to a Authorised Service Centre of the Company to get my cell phone repaired.
• The undue hardship caused at the Service Centre where unprofessional people are attending customers. Service Centre employees devalue the brand Redmi by constantly telling customer- “Kishne bola tha mobile lene k liye- bahut problem hai mobile me”. They humiliate customer with “I care a damn attitude.”
• Discourteous, rude, impolite, ill-mannered and irreverent staff at the Malad Service centre maltreat innocent guys.
• After endless arguments, disrespect, humiliation, indignity faced by me at the Service Centre I got my handset on 27th August, 2016
I had mailed endless times about the pitiful services provided at the service centre… but I didn’t get any response from the company too. It seems they too don’t care about their customer grievances.
I regret my decision of purchasing Xiomi Redmi Note-3 (Chinese product will always be chinese). I will never recommend Xiaomi to anyone and will spread awareness of the same through social networking websites and thus help to avoid humiliation and trouble which I have gone through.
I would request all who have faced or facing same to support me by commenting your experience.

Unsatisfied & offended Customer
Khushboo Zota
Mumbai
+91-[protected]