Xiaomi India — Bsnl mobile data pack not working in mi note 3 handset

Address:

Kolkata, West Bengal, 700068

Dear sir,

I started using mi note 3 handset from the last 15 days. I am using bsnl 3g sim, west bengal circle and i cannot access mobile data pack from the handset even after proper apn settings. The sim works fine when i used it in a different handset. When i contacted the customer helpline i was bluntly told to switch to a separate sim (Network provider other than bsnl). But this is not a proper solution for me. I would like you to kindly look into the matter and sort it out at the earliest.

Regards,
Dr. Debashri ghosh