Xiaomi India — charging point of redmi note 4 64gb smart phone

Respected sir,

One red mi note 4 64 gb smart phone has been deposited vide no wxin[protected], invoice no 00355929 in your bilas pur service centre, hotel mid town, telephone exchange road, bilaspur. The problem was the mobile was not charging. But sorry to say that twelve days have passed neither you have taken any action nor you have given the repaired phone till date though it has purchased recently not more than one month simply asking feedback & company reputation but you are not thinking the company reputation is deteriorating due to negligence in your part not to repair the new phone. I thought i have purchased another red mi note 4 64 g phone & accordingly ordered but afraid of your
Poor service centre. I had contacted to your service centre at 12.150 pm today regrding reparing the charging point of my new red mi note 4 64 g. Simply they answered it will be repaired very soon.
Therefore you are again requested to repair the phone or do something so that the customer are not dissatisfied.. Hope you will do the needful and take necessary action please.
Thanking you,
Pl do the needful
M. S. M. Ukhopadhyay