Xiaomi India — Cheaters and fraudulent... never ever purchase mi and redmi phones... worst service..

Address:

Bhiwani, Haryana, 127021

I submitted my mi4 phone on 21 st may, 2016 with job sheet no. Js[protected] @ rohtak state - haryana care centre.

Serial no. [protected]

Executive - suraj (Phone:[protected] / [protected] /[protected])

Rohtak shri hari computer solutions, scf -24, first floor, huda complex, nr. Bjp office, rohtak - 124001

Executive - akhilesh[protected]

Gurgaon mi exclusive service center, shop no. 1, parshvanath arcadia, plot no. 739/1, mg road, sector-14, gurgaon, haryana-122001

The expected date of return was 31st may, 2016. 4 months passed, i got my phone 27 th sept, 2016.

I received my phone after 4 months and submitted the job sheet no. Js[protected]. I called the care center so may times. All the 3 no. Were switched off.

These guys have given me that much mental harrassment that you can`t think. That to listen "no" i have traveled 130 km and wasted my whole day.

I complained the care centre against the rohtak care centre, under different complaint no. As[protected],[protected]. But you guys didn`t take any action against rohtak care center or against suraj - the executive.

I mailed to "service.[protected]@xiaomi.com" and they also told me to wait and have patience. Are you testing my patience. But the issue was never resolved.

I went to rohtak care center again on oct 1, 2016, asked for that it was not working. They asked me angrily "you have updated to miui8" to put me at fault. I told then that it was miui7. Just after 1 day, it showed me "google services has been stopped", camera was not working, even it was not recognizing network. I reset to factory setting and again tried.

Then they updated the software. I came back to my home.

After two days, it again showed signs of problem.

Note it showed "google play store has stopped working". I went to rohtak care centre again on oct-05, 2016.

Again the executive "suraj" there, he put the same words again. And try that it is ok. But i showed him the snapshot of "google android services has been stopped". Then he asked me that "i will ask make your receipt of hardware change and it will take 4 months again."then i went to gurgaon mi authorised care centre and submitted my phone on 12 oct., 2016. The care centre told me that he will contact when phone is ok. I agreed.

After 10 days, i called the gurgaon care centre to know the status whether they have repaired or not. They told me that you have done the pcb soldering outside not from the care centre and asked me to take back the phone, as according to him the guarantee has been void.

He lied me that he called me to take the phone back but he never called me rather than i called him.

I talked to care centre [protected] and they asked me to go to rohtak again to talk to the executive.

This is the ridiculous thing.

This is the height of the cheating, not listening to the customer, always putting the customer at fault.

I hardly used this phone for 2 months, still then it is in care centre and the care centre not handling the case.

If you are not taking action, i am finally moving to consumer court. I am having the chatting and audio recording of the calls, which i will present to the court as a proof.

I am attaching the snapshots.