Xiaomi India — complaint regarding fraud charges of pattern lock in guarantee

Address:

Jodhpur, Rajasthan, 342001

Mobile mi4a
Imei [protected]

Kamlesh solanki i m very desperate from mi services and company. Ever i seen its a worst company. My redmi 4a mobile is locked with pattern and i go for solution at service center and company charge with me 180 rupes. While my mobile is in guarantee. I m surprised that company executive told me that it's your fault that you apply pattern lock and forget password. If its my fault then why company offer me for pattern lock and if company cant do for my mistake or safety.
Its a simple logic that company wannna earned money from every customer for little mistake of forgotten of pattern lock. First company offerbits our service that you enjoy this and now come for charges.
I have many other mobile like sony and one plus 3 even they dont do like this they always have option for reset and hard reset by manually without going service center and paying any amount in guarantee period of time.
I will go for consumer court for this nonsense of company policy..