Xiaomi India — Complaint regarding recent purchase of xiaomi TV with display and motherboard issues

Address: No. 79, church street, villippakkam villiage, Chunapet, Kancheepuram, Tamil Nadu, 603 401

We ordered an Mi TV on Amazon on 27.09.2024.

We received the TV at our location (Villipakkam) on 04.10.2024.

The technician visited our location for installation on 15.10.2024, which was after the expiration of the replacement period stated on Amazon.

After installation, we noticed the TV has a display and motherboard issue (the screen has bubbles).

The technician filed a false complaint with Mi customer service, stating that the customer installed the TV themselves.

We have called customer care multiple times to explain the situation clearly and request a replacement. However, they are unwilling to provide either a replacement or service.

Please take this complaint seriously and advise us on further steps.

Thank you and regards,
Pavithra