Xiaomi India Complaints & Reviews

It's been almost 1 and half months since I submitted my Poco X3 Pro to Mi pune Service Center, and still I haven't received the device they don't have the parts nor are they ready to replace my device and there are many cases where the issue persists even after replacing the entire motherboard. If Poco India doesn't have resources to repair such faulty motherboards manufactured by them it's not my lookout why would the customer suffers I've already raised a complaint on 7 April still my issue isn't resolved, and I've started to challenge this unfit professional misfit through legal framework as the poco support is just extending timelines upon timelines and vaguely answering without any confirmed date and update.

If you are not eligible for provide solutions to your valuable users.
please shutdown the brand.

I have raised the complaint before 1 and half month ago complaint no- WOIN[protected] for my poco x3 pro dead after update. It was submitted on 27 march 2023 to the service center. Till date i don't have a single update or proper resolution from your respected team. Phone is under warranty and right now I don't want repair my phone. I want a replacement for my device with the same price. I'm very frustrated.Resolve it ASAP with high priority.

BAD EXPERIENCE FOR POCO!!!

On 10 April I had ordered Redmi note 12 pro with exchange offer from mi.com/in worth 24999/- which was out of delivery on 11 April.
Due to some minor dents on the back side of the phone, delivery person rejected to exchange and asked for exchange amount to deliver the order.
I told him that I won't pay exchange amount, please take back your order and refund.
On the same day it was showing that it has been returned to the warehouse on shippers request.
Till now it has been more than 10 days and there is no update of refund in order tracking. I contacted to customer care and they told me wait of next 10 days till 22 April and again they are telling to wait for next 10 days. I want them to refund my hard earned money back.

Order ID:
[protected]
www.mi.com/in

Neeraj Kumar

Xiaomi India cheated user by selling 4g phone calling it 5g.. However Jio 5g doesn't support mi 10i.

I had a terrible experience with the offline Mi store located at Vesu. On[protected]:52:05, I purchased a Mi 11T Pro, but unfortunately, it had poor battery performance and overall poor quality. Despite having the invoice number SD[protected], when I approached the store for assistance, the staff was non-cooperative and did not address my concerns properly. They didn't seem to care about my issues and were not willing to help. It was...

Sir, My money is debited from my bank account threw upi id ( [protected]@paytm ) but order is not paced, please help me on this issue
With upi ref no :[protected]

Mi id : [protected]

I successfully made payment threw my upi id [protected]@paytm

My phone's (poco x3) front camera just got freezed. My phone's back camera is functioning normally but when I try to switch it to front camera it just get freezes and then phone hangs for a bit when I try to reconvert it to back camera. I'm not able to do video call, my phone not opening with face recognition. Also my phone is updated.

Inshort, front camera of my pocox3 is not working due to current update or some bugs. But XIAOMI INDIA please look into these matter.

#pocox3 #xiaomi #frontcamera #freeze #india

Dear Sir/Madam,

I am writing to express my extreme disappointment with your company's lack of availability of RO filter, PAC filter, and PPC filter for water purifiers both in your online and offline stores. I recently purchased one of your water purifiers just two years ago, and already I am unable to find the necessary replacement filters to keep my purifier running properly.

As a consumer, I have the right to expect that the products I purchase will be supported with readily available replacement parts. However, in this case, it seems that your company has failed to live up to this expectation. Despite my best efforts, I have been unable to find the necessary filters for my water purifier, both in your online and offline stores.

This lack of availability has caused me significant inconvenience and frustration. I rely on my water purifier to provide safe and clean drinking water for myself and my family, and without these filters, I am unable to do so. It is simply unacceptable that a product as important as a water purifier would not be supported with readily available replacement parts.

I demand that your company take immediate action to rectify this situation. Specifically, I request that you immediately make available the necessary replacement filters for your water purifiers both online and in your physical stores. Additionally, I expect your company to offer some form of compensation for the inconvenience and frustration that I have experienced as a result of your failure to provide these essential replacement parts.

If your company is unable or unwilling to meet these demands, I will have no choice but to take my business elsewhere in the future. I hope that you will take this matter seriously and work quickly to address the issue.

Sincerely,
Dr.sridhar (Registered medical practitioner, India)

Dear Sir/Madam,

I am writing to express my extreme disappointment with your company's lack of availability of RO filter, PAC filter, and PPC filter for water purifiers both in your online and offline stores. I recently purchased one of your water purifiers just two years ago, and already I am unable to find the necessary replacement filters to keep my purifier running properly.

As a consumer, I have the right to expect that the products I purchase will be supported with readily available replacement parts. However, in this case, it seems that your company has failed to live up to this expectation. Despite my best efforts, I have been unable to find the necessary filters for my water purifier, both in your online and offline stores.

This lack of availability has caused me significant inconvenience and frustration. I rely on my water purifier to provide safe and clean drinking water for myself and my family, and without these filters, I am unable to do so. It is simply unacceptable that a product as important as a water purifier would not be supported with readily available replacement parts.

I demand that your company take immediate action to rectify this situation. Specifically, I request that you immediately make available the necessary replacement filters for your water purifiers both online and in your physical stores. Additionally, I expect your company to offer some form of compensation for the inconvenience and frustration that I have experienced as a result of your failure to provide these essential replacement parts.

If your company is unable or unwilling to meet these demands, I will have no choice but to take my business elsewhere in the future. I hope that you will take this matter seriously and work quickly to address the issue.

Sincerely,
Dr.Sridhar (Registered medical practitioner, India)

I ordered my Xiaomi 13 pro on March 6th 2023 and during checkout website showed i will get 10000 cashback but after placing order when i check with support team they are saying you are not eligible as per T&C. when i placed order there was no T&C available on website and after placing order Mi has updated there website with T&C, now as MI website told i will get 10000 cashback, i placed order

I have mi note 10 pro max mobile. Mi users suffering from front camara problem since mi 13 software update. Mi also aknowledge this issue and declare to repair this without any cost but they not do this. When customer go to service they ask for 12000 rs if mobile is out of warranty. Problem is occurred by company then company must repair this with out any cost. About 90% users have this issue and they do nothing for this. This is injustice to customer. I want to solve this issue.

Suddenly my front camara is not working. When I went to service center to slove this problem. They say it's due to mi 13 software updates. You have to change motherboard. Because of company fault why customer have to suffer. Company acknowledge this issue and declare to repair without any cost but when go to repair they ask for warranty. This is injustice to customers. About 90% user suffering from this issue. Company must solve this problem without any cost whether mobile is with warranty or without warranty.

On 8 Feb-2023 my phone Poco F3 GT got dead after a software update after that i talked with POCO India 's customer helpline number but no solution found while talking to them so i visited your service centre on 11-Feb-2023 and after 6 Days on 17-Feb-2023 days i called them to ask about the update about my phone and they said i’ll have to pay 14, 000 INR for the replacement of motherboard as my phone is out of warranty.
As there was no physical damage or any software damage done by me, i am not responsible for this issue and this problem occurred after software update so i am not going to pay this much amount.

On seeking help from your country head of India Himanshu Tandon ' he just blocked me from his twitter account and while talking with your executive, during call conversation he said "Sir its an electronics item, sometimes it just happens" i Haven't payed 27K for this weak electronic item
I have all the call recording and tweet proofs about these issues faced by many users like me.
It's been 2 month and more and company haven't responded on this issue.

I have purchased Xiaomi 11 T pro last month I have problem of display in that under 7 days. I have taken it to the service center but they didn't taken any response on it evey time they give any excuse.
Sorry to say that but Xiaomi service center are not providing services. They are making fool of their customers.
They replaced it which has dota on the display. I have given photo of that

I am praveen, i bought mi11x from amazon 1.5 years back.Phone is getting lot of issues, its overheating and there is issue with the motherboard.Its the manufacturing defect with the mi 11 series, many customers have been complained about it, there is no response from the official sources

I placed an order for Redmi 12 pro+ from HDFC bank credit card. Order was not placed but the amount 31698 got deducted from the card. I complained to bank's customer care. They checked and informed that the order was successful. But I neither received the cell phone nor the money back in my account. Please refund my money.

I submitted my phone Poco X3 Pro in Xiaomi service center on 16/01/2023 as the motherboard of my phone was dead. They told me that I would receive my phone within one and half months. They returned my phone on 22/02/2023, but I have to submit it again as after changing the motherboard the camera of my phone was not working, more specifically the camera was not opening. But now near about 1 month has elapsed already and they are saying to allow them another 2-3 months for such repairing work. But without my phone I have to face a lot of difficulties. But no positive answer is received from their side. And also my warranty of my phone is ending on 02/04/2023. Hence if they take 2-3 months time to repair my phone my warranty period would be elapsed. Hence I am seeking a speedy repairing or extension of my warranty period.

Hello Sir/ Madam
My name is Tanu. I am residing in RGB 404 II floor, Raghubir Nagar, ND 110027. We are experiencing a lot of difficulties due to water leakage from the floor above our flat. We contacted the flat owner and rented people many times but they are continously denying for repair due to this our roof is getting weaker. There is no response from owner. My contact no is [[protected]]. [kadeep67]@gmail.com. We seek your support to resolve the issue.
Thanks and Regards

Hi Xiaomi team,

I have rejected delivery more than 10 days back. I'm yet to receive my refund.

What a bad policy you have

Why should I wait for the product to return to the warehouse?

Is it because you won't believe in the logistics partner you've tied up with?

Outrageous service. Customer care is not helpful at all

My poco x2 camera is dead after a MIUI update, i have reached to the service center and they are charging me to replace the motherboard, poco has agreed that the problem rised after an update and can be repaired, but still no response from Xiaomi to solve this issue from their end, Expecting a quick response to get this done from Xiaomi.