Xiaomi India — Complaint regarding Redmond note 3 repair

Address:	New Delhi, Delhi, 110031
Website:	mobile.mi.com/in/service

I got redmi note3 two months ago from Amazon, one fine day on 05 sep'16 the phone started to get restart without any reason I went to service center on 06/09 but Tuesday is weekly off for them, so I visited again on 06/09 to mi janakpuri delhi service center at 11:30 AM, TO my surprise I was given a token number and was told that it would take at least three hours for the visit, my number came after three and half hour at 03:00 pm, and then teh service engineer went away and I was waiting over counter till 03:30 pm, then I lost my patience and called for manager and then they submitted my phone confirming that they will call and confirm me about the problem with handset and I can contact on mi customer care number.
And Job sheet number WXIN[protected]. was provided to me but I received no call from mi and when I called up their service number it never connects it always busy and if it connects it directly get transfered to feedback menu. Then I visited again on 09/09, and after waiting for an hour I was told that mother board of my phone needs to be replaced amd it would take time and they cannot confirm any time line for same, when I complained to them about my service number, they refused to share local number, but when I pressurised them they share number for manager Rakesh singh who further shared number for Puneet, who always pick the call when I call from new number (as he never picks the call from one number after picking once) and he relpies thet I will get the revert by EOD, which obviously never comes. It has been 11 days now and I m clueless as to when I will get my phone.
Xiaomi as a company is a complete failure in term of customer service, all they want is to sell phones, and are least bothered about servicing their bad products.
I am writing this so as people understand replication of buying these products, it is as good till the time a problem occurs, once it does these guys will make you run from piller to post. These guys don't have any infrastructure to service their volumes.
So I have decided not to buy any mi product in future and want others to understand the replication of their buying decision.
RAHUL SHARMA
[protected]@hotmail.com