Xiaomi India — default phone received

Address:

Mumbai City, Maharashtra

Dear madam/sir
I sent mail to service.[protected]@xiaomi.com for replacement of note5 pro mobile as i get faulty phone. I purchased redmi note 5 pro on 5/4/2018 from flipkart. My imei no is [protected]. I am getting problem in power switch on/off automatically since beginning. I gone to your v care service center, fort, mumbai for same problem 4 times but unable to find final outcome of this problem. My jobshit no. Is wxin[protected] dt. 4/10/2018. Earlier jobshit no. Wxin[protected] dt. 23/5/2018. I have filed complaint no. Woin[protected] dt. 4/10/2018 on customer care. They told me you will receive call within 48 hours. But till date no one called me. I request you to look into this matter and as i requested to customer care number that my phone should get replacement as this is faulty phone. Same problems arises 4 times. Today i again contacted to customer care contacted and talk to mr. Dipak. He said that your complaint woin[protected] dt. 4/10/2018 and job # number wxin[protected] dt. 4/10/2018 is closed. As i do not received my phone in my hand with the solution. How can my complaint and jobshit is closed. Please look into the matter. My mobile number is [protected]