Xiaomi India — defected mobile

munish1947

from Gagret, Himachal Pradesh

Address:

Kangra, Himachal Pradesh, 176061

I had ordered mi "redmi 5a (Gold, 32 gb)" mobile phone from your flipkart site on[protected]Invoice bill copy attached). But i am sorry to say that your product was defected. Nearly 3 months after buying it started showing problems. The display used to get black. Then i showed this mobile in service centre and they changed its software but again just after 2 days it showed problems. Then i again showed it at service centre. This time they said problem was with capacitor and said that they have solved the problem in capacitor. But now again it is having same problem of black display. Now i want to know that whether you could do anything in this as this is clearly a manufacturing defect.

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Feb 18, 2019

Updated by munish1947 In relation to your product Mi phone “Redmi 5A (Gold, 32GB)” bought by me on[protected] I have already told you so many times through calls and mails that this phone has problems regarding display and softwares after using 2-3 months. I went seven (8) times to your service centres- 3 times Baddi (H.P), 3 times Chandigarh, 1 time Hoshiarpur (Punjab) and 1 time Kangra (H.P). At last I got frustrated with same recurring problems but still your service center advisors and seniors advised me to go again and again to service centres. Some service centres told that there is problem in its software, some told that capacitor is not working properly, some changed its battery and some changed its speakers. But still the problem persists