Xiaomi India — Defective redmi 4a phone

Address:	600100
Website:	amazon.in

Hi,

I have purchased redmi 4a mobile through amazon site and got delivered on may 21 2017. Exactly after 15 days (1st june 2017) display is not working. I have reached local (Velachery) mi service center, they have checked my mobile and told that lcd is gone. I asked how it is gone, they replied that it may be due to pressure while you are keeping mobile in pocket. I just got frustrated by this answer.

My question is 1. Whether mi is providing mobile in this kind of cheap quality
Or else amazon gave me defective one to me.

In mi service center they have asked me to reach amazon regarding this. So i have contacted amazon customer care about the issue. Amazon asking me denial letter from mi service center to replace redmi 4a mobile.

So again i reached to mi service center velachery and asked denial letter for the mobile. They told as per policy we wont give denial letter for amazon.

After running behind multiple people i got lot of frustation, because both amzon and mi service center pointing each of them and not resolving my problem.

I have wasted my time and health by running multiple times to mi service center and reaching amazon customer care. I have attached picture of redmi 4a.

Thanks