I have placed an order on Mi.com on 28th of October and the product is not yet delivered and there were no intimation from Mi as they claim in the website for delay in orders.
From the order tracking details I found that the order was shipped on 5th of November which is 9 days after placing my order. When I contacted the customer service, they claims that I am lucky that my order has been dispatched from the store and the product I ordered was supposed to deliver after 8th of November and my order will be delivered by 12th. When I asked the reason for the delay, first they said they had some operational issue and the same person changed the answer saying that the my area is not deliverable and then third time they said it was due to high order volume. None of them was satisfactory because it is not an issue from my side as a customer.
The customer service hasn't provided any genuine reason for the delay and they repeatedly asking me to wait till 12th November which they claims it's the delivery timeline. They speak like they have no responsibility on the order I have made (made full payment on order).
They would have atleast notify the delay and I would have gone for the better alternative rather than making me wait. Mi should address my issue with a genuine reason and I need compensation for the losses and issues I have faced. Was this information helpful? | 
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