Xiaomi India — Delivery of my mobile - work order no :[protected] dated 07-05-16

Address:

500016

Dear sir/madam,

I have purchased mi4i mobile from flipkart on 19/06/2015. The mike and speaker of my mobile are not working properly since long time. When i contacted, mi service centre representative told me that minimum 7 -10 days will be required for replacement of mike and speaker which are not working. So it is really very difficult to survive without mobile for 10 days. Finally on 7th may 16, i have handed over my mobile handset to mi authorized service provider at begumpet, hyderabad in good working condition..

The details of work order is as follows,

Work order no :[protected]
Work order date : 07-05-16

Still even after more than forty four (44) days, i did not get my mobile. Mi service provider is even not giving any details of material dispatch and every time when i am visiting service centre, just he is giving next week delivery date. Service centre is around 16 km from my office/home.

So many times i called to mi customer care service centre but i am getting only convenient answers, like sorry sir, i can understand your concern, i can appreciate your patience or you will get call from our side very shortly for the details of material delivery.

But till today i did not got any courtesy call from mi service center side just for informing the status. Mi representative at customer care service centre informed me on 9th june 16 that parts will be delivered positively on 15th june 2016 at service centre so i can get my mobile positively on 15th june 2016.

Today also once again i have visted the service center but once again he has given next date of 25th june 16 for delivering my mobilke positively. Even after my repeated request (Since it is very difficult for me to live without mobile) tjhey never informed me when i will get my mobile so that i can take further necessary action accordingly. Every time i have to visit service center.

I am very much upset with mi services and quality. Please help me in getting repaired mobile handset.

Regards,
Sanjay bhargava