| Address: Xiaomi Technology India Private Ltd Building Orchid. Block E, Embassy Tech Village Marathahalli Outer Ring Road, Devarabisanahalli, Bengaluru 560103 |
I am the lawful owner of a Xiaomi 13 Pro, purchased from the Xiaomi website on 29/09/2023 for ₹65, 554/-.
The chronology of product and service failures is as follows:
Deficiency in Goods (Product Failure): On 31/12/2024, the phone developed a Pink Line, followed by a Green Line, shortly after a software update, indicating an inherent manufacturing or software defect.
Failed Paid Repair: To rectify this product defect, I paid ₹13, 729 for a display replacement at the Xiaomi Authorised Service Center, Kesavadasapuram, on 21/08/2025. This service proved to be a Deficiency in Service when the replacement display failed within two weeks (04/09/2025), resulting in an unresponsive touch and non-functional fingerprint sensor.
Gross Deficiency in Service: The device was resubmitted to the same service center on 08/09/2025. Since then, it has been held for over 45 days due to the Service Center's persistent inability to secure spare parts.
Systemic Failure & Escalation: Despite raising a grievance and escalating it to the highest level 3(Office of the President ), Xiaomi has repeatedly missed and extended promised resolution dates (7th, 15th, and 22nd of October 2025). Today, 29rd October 2025, the new tentative ETA is 31st October 2025, confirming an indefinite and unacceptable service delay.
As a Xiaomi Priority Club Member with a total investment of ₹79, 288/- (₹65, 554 + ₹13, 734), I have suffered severe personal and professional hardship due to the prolonged and indefinite detention of my essential device, which contains critical data.
Since the service center cannot guarantee the timely and successful repair of the replaced display, I am no longer willing to endure further delays and hereby demand the immediate cessation of the repair process and the issuance of one of the following reliefs:
Immediate New Replacement Device of equal or greater value (worth ₹79, 288/-).
Immediate Full Refund of the total investment amount, totaling ₹79, 288/-.
A concrete and favorable decision is expected upon verification of the attached documents
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