Xiaomi India — Facing problems

Address:	160062
Website:	www.mi.com/in

I am Dharminder singh. I am living at Mohali in Punjab. I purchased Redmi2-FDD-IN-enhanced-gray. Its IMEI [protected], SN: 11206/20433726 from Tohana (HR). And I was using. But then some problems came in, Its mic wasn't working properly and network fault and bantry problem. Then I visited at Chandigarh care center store at 22c sector in September. They kept my mobile and gave to me next day. And they told me your mobile is now ok, you can use it. I didn't know, what they did. When I reached at home I inserted sim card and switched on to mobile. And I called my another no. It was giving same problem again. And I told them, what type of problems in my mobile. But they didn't take serious. These days everybody haven't time because I am doing job. You also on work may be you know better from me because sometime we can't give time to our parents and children etc. So thats by i couldn't visite there again. Yesterday I had time and I visited nerest service center at phase 3B2 in Mohali. And my mobile received by HITENDER. I told to him about all problems and he told me, once I reset your phone if it will not ok then I will open. Then he open my mobile and he said to me, your mobile opened by normal repair machine. Then I said no sir first time I gave my mobile at 22c sector Chandigarh, and this is my second time I give at 3B2 care center. And I also said if you want to conform then you can ask from 22c setore's care center. And he called there. And they told to him. Yes sir we received this mobile but we don't open to it. And he cuted the call. And told me sir if you want to change your mic then it will change out of authority. Because it opened by normal machine. Then I said to him, sir I am educated person and my mobile invoice date is 04-Feb-2016. And you also know if we visit at normal repair machine's shop, and first he ask us, sir your mobile in werrinty or out of werrinty, if we say to him, mobile in werrinty then he will suggest to visit at service care center.

I also submitted this email to service.[protected]@xiaomi.com. And your service is worst. my mobile werenty will finish this month. But no body care about it. Before two weeks i caled again in mi helpline number she said we will help you i mam giving you your complaint number "[protected]". when you visit at service centre then call us again and we will talk with service center's employ.

Yesterday i visited there and i called mi help line no. and i tell to her problem which i was facing from 6 months. and she will said to me we will help you. Then i gave mobile to service center's employ and she talk with him. she said to him why you aren't solve this problem. then service employ said to her we can't repair in warranty. and she could nothing. one thing i want to say your company is very very very ... you understand what i want to say thank you bye bye next time beware from this comply i lost 8500 rupees..