Xiaomi India — Fraud by service center @Bidakdev Ahmedabad

Address:

Ahmedabad, Gujarat, 380085

Hello I am Dipesh from Ahmedabad I purchased Redmi Note 4 got delivered on 15th of April 2017. The phone was working in good condition only the problem was of battery whenever it was kept for charging it was getting switched off automatically being in warranty period I approached Mi service center at Bodakdev in Ahmedabad the lady on counter gave me a job sheet with very very least visibility and asked me that the problem will be solved in half an hour and asked me to wait so I waited there and even asked that the terms and conditions are not visible before signing but she asked me a not to worry it was just a mere formality now I was waiting butt not turning on for half an hour I left the store after 40 minutes getting late for office thinking to collect the phone in evening as was a small problem and may get solved soon but at 2 pm same day the person called and told me that the phone was water damage and I must pay 10000 /- to get it repaired the phone costs 11000 /-. Now on complaining higher authorities initially they mailed me and wasted time but then after I approached other authorities then they replied well but ultimately today they called me asked me that they follow only job sheet of their service centre nothing else. I asked means customer is wrong and only the right person is service centre on this he tried "yes" that they consider only job sheet.

Now friends
THE PHONE WHICH WAS PERFECTLY RUNNING OKAY TURNS WATER DAMAGE AFTER 4/5 HOURS HOW?

BEING TOLD THE PROBLEM IS SMALL AND WILL BE SOLVED SOON BUT NOT PROVIDING ANY INFORMATION..HOW????

THE COMPANY ONLY THINKS OF JOBSHEET FRIENDS NOT OF CUSTOMERS AND EVEN THE COMPANY REPRENTATIVE AGREES THIS. HOW????

COSTING OF PHONE IS 11 K THEY ASK 10 K FOR REPAIRING BEING IN WARRANTY PERIOD. HOW???

THEY PROVIDE US FAKE UNREADABLE DOCUMENTS AND WE ARE ALSO FRAUDLY TOLD THAT IT IS JUST A FORMALITY...FRIENDS THIS IS HIGH TIME NOW TO RAISE THE VOICE AS THIS IS WITH ME TODAY TOMORROW AND DAILY THERE ARE MANY IN THEIR TRAP..

THIS CUSTOMER CARE PEOPLE I GOT HEARD THE INSIDE STORE THAT CLAIMING HANDSET WATER DAMAGE LIKE THIS THEY EARN IN LAKHS PER MONTH AND THEY ALSO DON'T RETURN INTERNAL ASSECORIES IF A WE ASK THEM TO CHANGE THEY KEEP THAT WITH THEMSELF AS THEIR ARE ONLY FEW PEOPLE TO OPPOSE OTHERS DONT HAVE TIME SO MANY FALL IN THEIR TRAP.

REGARDS
DIPESH BALCHANDANI
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