[Resolved]  Xiaomi India — Fraud Xiaomi_selling wrong protect plans and pathetic customer care_Redmi note 3

Address:	Mumbai City, Maharashtra, 400001
Website:	mi.com/in

I bought a mobile from Xiaomi and along with that i also bought insurance. Now i need a insurance claim and no one is cooperating and behaving that MI is a fraud company which is selling product to earn money but no after sales support.

I need a document from MI for approving my claim but these pathetic customers are not able to send me the document. There Customer care executive are telling that we will send by giving false commitment.Today evening I got a call from MI Protect (One Assist_Mr. Annirudh) that they are rejecting my claim bcoz MI didn't sent the document till know.(Mail is added below for reference)

Its been more than 9 days since the issue is pending and no one else is replying to it. Customer care people dont understand the issue and further i am following up on regular basis, but each time i receive a reply of issue been escalated and after that no reply as always. Pathetic thing i did of buying a phone from Xiaomi. No customer support and MI protect is also no help.

Regards
Ritika

[protected] Forwarded message[protected]
From: "Aniruddha Malpani"
Date: Jan 27, 2017 6:18 PM
Subject: Re: Customer ID_923152
To: "ritika maheshwari"
Cc:
Dear customer,

Sorry For The Inconvinence, we have tried calling you it was busy at times and there is no response from your end, we really sorry to inform you that if we dont get the required documents by tomorrow the claim will be closed directly.

Warm Regards,
Anirudh | Claims Executive
OneAssist Consumer Solutions Pvt Ltd