Xiaomi India — Given poor mobile handset and not refunding money

Address:	490006
Website:	www.mi.com/in

Dear sir,

Date of incident - 12th dec 2016

Client number - mi india customer service
Website: www.mi.com/in
Hotline:[protected]

Full description -
I have ordered xiaomi redmi 3 s online and it reached me on 12th dec 2016. When i checked it it is having very poor camera quality. They mentioned 13mp back and 5 mp front but the camera is not even of 1 mp resolution. After checking 1 day, i immediately call customer care and also email them on 14th dec 2016. I asked them for retuen and refund my amount since the product is very poor quality and they received me amount of rs 9000/-. But they are suggesting me to do this and that, the options they told me, i have also done all that but the camera performance is same and also the mobile is heating.

They are now not responding my email also, i have again mailed them to return and refund amount but they are not replying. Please help me sir. I need your support sir. I have attached email screenshots or pics for your kind reference or please assist me for any further requirement.

Regards,

Vidya sagar tiwari
Mob no. [protected]
Email id - [protected]@gmail.com