Xiaomi India — Handset Servicing Issue

Address:

Jaipur, Rajasthan

I purchased Redmi Note 4G from Flipkart in January, 2015 and in the very first month of such purchase I had to replace the handset for some hardware failure. Now on 3rd August i.e. in the current month, again I got a problem in my handset. The problem which I faced was that my handset automatically got switched off and didn't turned on after that, it got stucked on the MI icon. I went to the service center on 4th August for the same and they told me that your handset has a software issue which will be solved by the following day by re-installing the software. The next day I called up the service center to check if it is done then they told me that its still not ok and the motherboard would be changed and it will take 7-10 days as the parts would be imported from Chennai. I called up several times to check if it is done or not and finally when I called on 13th August they told me that your handset is repaired and you may collect the same. I went to the service center to collect the same and when I checked the handset, it turned on but it was not detecting my sim card. I checked it several times but it wasn't detecting the same then they told me that again there is an issue with the motherboard and again the motherboard would be imported from Chennai and it will take 7-10 days more for the same. When I called up the service center on 21st august to know the status, they told me that it will take more 15 days for the same as the parts which they have ordered from Chennai are not coming. This was seriously frustrating for me. Now its 23rd August and till now they haven't received the parts(motherboard) from Chennai and I am struggling without my phone since so many days. From 4th to 23rd, its been so long and I haven't received my mobile. Is this the service which you are providing to your customers and is this a legible time period in which you repair a handset.. This is seriously shocking and disappointing for me and to others which are known to me. This is seriously creating a negative image of your company in my eyes. Is this the reason for which we purchase the handset of your brand? Is there any solution to my problem with you?