Xiaomi India — mi bluetooth speaker basic 2

Address:	122001
Website:	www.mi.com/in

My name is akshay and i purchased mi mi bluetooth speaker basic 2 on 20th september 2018 through mi store website. My order number is [protected]. On 26 september i received the speaker.
Now the problem was the quality of the sound. Its performance was not good. Sound quality was bad. So i wanted to return it on that day but in mi store have not updated that product as delivered on the app. I decided to talk to your customer care.
Now the worst happened. After talking to your mi care from where i came to know that the company has no return or exchange policy for india. It has return policy elsewhere.
The question arises with such service that if your official partner flipkart is doing the same with so far better return policies and other policies why the original company site is not doing so.
Second if you are selling it online then how will customer be aware about the built quality and the feel of the product, if someone doesn't like the product actually, what would he do.
Thirdly the policies are always customer friendly not the owners or merchant friendly in which the customer has no right after purchase.
So these are my some queries with your company and policies.
I want the refund
I am hoping for the best service now onwards.