Xiaomi India — Mi India product delivery and customer service

Address:	400067
Website:	mi.com/in

I placed a cod order (Order id: [protected]) for a 10000mah power bank and 1 usb fan on 3rd august. As per the tracking details, it was expected to be delivered on 8th august. However on 8th evening around 7.30pm i received a call from bluedart ([protected]) saying they could not deliver the product and so would deliver it on 9th august. I informed the bluedart rep that i would not be available at home however my mom would be there to receive the product on my behalf and pay for it as well.
As per the tracking details on 9th august, the product was out for delivery. However, much to my dismay, it wasnt delivered on 9th either. I received a call from mi representative ([protected]) on 9th evening around 8.30pm asking if the product was delivered. I informed him it wasnt. He even asked me if i am still interested in the product. I replied if i wasnt then i wouldnt have even ordered it in the 1st place. I asked him to deliver the product no later than 10th august as i was travelling on holiday from 11th august, however he was insistent it will take 48 hours for it to be delivered. When i asked him why it wasnt delivered, he just told me it was due to some issue and couldnt give me a clear reason.
I later called the bluedart helpline and even they couldnt give me a clear reason why the product was not delivered. However, he said he will place my request for it to be delivered on 10th august.
When i checked the tracking details on 10th morning, much to my shock, it shows the product has been returned to the shipper. What was even shocking was that it shows delivery was attempted on 9th but the premises was closed. I do not accept this reason which is clearly a lie as my mom was at home the entire day.
I am sure this is some sort of nexus between mi personnel and bluedart delivery boys where they must be replacing original products with fake ones on cod orders and then giving some crap reason or the other not to deliver the product to the buyer and instead send it back to mi where the person receiving the returned product ignores the fake product received. Why else would they not deliver my product?
Even the customer care doesnt seem to be of much help. Its more like company policies care than customer care. It was all talk and no action. [incident:[protected]]
I am very unhappy and pissed off with this experience. I will never purchase and/or recommend an mi product again.