Xiaomi India — mi led tv 4a pro 123.2 cm (49) full hd android tv

Address:

Faridabad, Haryana, 121002

Order number:[protected]
Invoice number : sdeg-74853 order
Date: 26.07.2019
Invoice details : hr-sdeg[protected]
Invoice date : 26.07.2019

Have order mi tv on 26th jul’19 (Product model: l49m5-an) from amazon and it got delivered on 27th jul’19 at address. Tv was installed on 28th jul’19 and it was working perfectly fine till 10th aug’19.

While watching tv on 10th aug, the inner screen of the tv cracked automatically. We logged a compliant at mi service center on 10th aug’19 and the engineer visited on 11th aug. As per him, it is a physical damage and will get repaired by paying inr 26, 000/-

Since this tv has some internal issues and doesn’t work for more than 10 days, why should i pay for its repair. This has been informed to mi service center as well. I need immediate replacement or refund for this product.


Hi sachin,
Greetings from mi india customer support sharing the snapshots with us. I am manish and your concern is regarding the mi tv repair issue which is physically damaged.
As already informed you in the previous email. The decision taken by the service engineer is based on certain criterions, which helps them determine whether the problem has happened due to an accident or it is a defect in the device. If it is diagnosed as a physical, it'll not be covered under warranty. Hence, you've to pay to get the mi tv repaired.
Also, the service engineer has given10% discount. Hence i would request you to coordinate with the service engineer.
If you have any further queries, please feel free to contact us.
Regards,
Manish