Xiaomi India — mi led tv 4x 108 cm 43

Address:

Kolkata, West Bengal, 700107

I had brought mi tv from flipkart on 10th october, which was working fine until 15th november when suddenly there is a white line in middle of the screen. We informed mi service portal online, they appointed a service engineer who visited us on 17th nov. He checked and said there is damage in liquid panel. The very next day, they called and blamed that the damage is done at our end, while there is no impact mark or damage detected on the screen. Now they are refusing to replace it inspite of 2 year warranty on panel, instead they are charging rs.18000 (Including service charge which they are supposed to serve for free within warranty period) for the same. I brought this to notice of mi customer care, they promised to resolve, yet there is no action on their end.