Xiaomi India — mi led tv 4x pro 55 inch tv

Address:

Chennai, Tamil Nadu, 600006

I have purchased a mi led tv 4x pro 55 inch from amar communication, ea, chennai on 24-1-19. When their service engineer came for installation on 28-1-19, found that the tv supplied to me was defective and not functioning and not installed the product. He has taken some photos and uploaded to his office and informed that the defective product will be replaced immediately.

I have call logged the complaint to their customer hotline on 28-1-19 and obtained complaint id woin[protected]. After that i am regularly calling to their customer hotline on 29th, 30th jan, 2nd & 5th february with out getting any responsible reply.

I have emailed photos of the defective product to their service center email thrice as per the request of different employees and enquired various times through emails.

Now this is the 13th day of supplying the defective tv by mi and i have not received any replacement or at least a call updating the status.

What is the next option for me