[Resolved]  Xiaomi India — mi max 2 black

Address:

Mumbai City, Maharashtra, 401105

I purchased MI Max 2 on 1 May 2018 from Pheonix High Street Lower Parel Mumbai. 2 days the phone was working fine on friday 4 May 2018 there was no network on my mobile. So I power off and power on the device I started getting network however after 15 - 20 mins I checked the mobile again there was no network. So I removed the Airtel SIM and put it back in there was network for sometimes again when I went to check the mobile for network it started rebooting. I thought there must be software update that why it has rebooted. However when the mobile switched on there was no network. So I kept my phone away for couple of hours thinking it will start again. However when I checked again it again started rebooting and again no network. I did SIM swap from my Airtel to Idea there was no network and again the phone started rebooting. I tried placing the SIM in other slot however no network. The phone rebooting evrytime.
When I reached home I put my son Airtel sim card in the mobile there was no network. When I went to put my sim card again in the mobile the sim card slot wouldnt go in. I tried putting the sim card slot inside but it was not going in. On 5 May I took the mobile to Pheonix High Street Lower Parel Mumbai from where I had purchased the mobile. They informed that the card slot is damaged and you would need to visit the MI service center. Today 7 May 2018 when I visited the MI service center at Mira Road and explained them the concerned and asked them to replace my mobile. They informed that it is physical damage and we will have to pay Rs 8400/-for the repair. When we explained them it is bought on 1 May 2018 why we have to pay Rs 8400/- . I received a SMS from them that my mobile is out of warranty. When I started arguing with then they informed that will give us 20% discount on the amt Rs 8400/-. When I told them their mobile is faulty and it keep rebooting they didnt say anything. After sometime they said we will give you 40% discount on the chgs. We insisted about the reboot issue they didnt answer, infact the Manager at the MI service center at Mira Road said you only damage the mobile purposely. I am wondering which person will buy a mobile of Rs 16000/- and damage it and I told the same thing to her. She refused to help saying we cannot do anything. We left the mobile at the service center as they were not ready to help saying company policy we cannot do anything.
I would appreciate if you could look into the matter urgently.
Please help me to get justice.
Attaching Invoice, Payment slip and IMEI no.